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Help Desk Technician

Sunrise, FL 33323

Posted: 06/17/2022 Industry: Internal Job Number: a0F3m000012Y1lLEAS

Job Description


IT Help Desk Technician

About MedPro:

MedPro Healthcare Staffing has been named one of 2021’ s Top Workplaces in South Florida! At MedPro, we work smart, promote individual growth, and have fun while working as a team to deliver a valued service to our clients. This improves not only our lives, but the lives of the patients we serve.

Position Summary:

The primary function of the IT Help Desk Technician is to provide internal support for employees. The ideal candidate will exhibit excellent problem-solving, organization, communication, and interpersonal skills, and will possess patience, a positive, customer-friendly attitude, and the ability to work in a team environment.

Compensation & Benefits:

• $1000 Sign-on bonus 

• $19-21/hour + 10% annual bonus

• Additional yearly bonus opportunities 

• Excellent Benefits package + 401(k) with 8% company match

Essential Duties & Responsibilities:

• Manage Tier 1 help desk incidents/requests via help desk ticket or phone.

• Follow-up on outstanding requests and ensure timely resolution.

• Create internal and cloud service provider user accounts.

• Stage hardware as part of the onboarding process.

• Desktop hardware, peripheral, and software support.

• Mobile device support.

• Install, test, and configure new workstations, peripheral equipment, and software.

• Maintain inventory of all equipment, software, and software licenses.

• Manage desktop and software deployment standards.

• Perform timely workstation hardware and software upgrades as required.

• Assist employees to improve effectiveness through better use of technology.

• Work with management to identify opportunities for improvement.

• Manage the ticketing system within Salesforce.

• Assist users with functionality issues.

• Identify areas for system improvement and present them to Manager to address.

• Perform specific Salesforce activities as specified by the Manager.

Education/Experience:

• Minimum of 2 years of IT help desk experience

• Experience troubleshooting Microsoft Office products

• Office 365 experience a plus

• Salesforce.Com preferred, but not required

• Must be able to lift up to 25 lbs.

The Fun Stuff:

• Annual Holiday Trip: 4-night company-paid vacation to celebrate the holiday season and recognize the year’ s accomplishments

Weekly Raffles: over $5, 000 in cash prizes awarded to staff weekly

• Fitness Boot Camp: free personal trainer each Monday and Wednesday

• Monthly Fun Committee Events: wellness days, team outings, massages, etc.

• Community Involvement: we focus on giving back to our local community with employee-led partnerships with mentorship programs, shelters, and schools
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