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Help Desk Technician

Sunrise, FL 33323

Posted: 02/21/2023 Industry: Internal Job Number: a0F3m000014x9tgEAA

Job Description

IT Help Desk Technician

MedPro Healthcare Staffing is seeking a highly motivated and experienced Help Desk Technician as an addition to our growing team in Sunrise, Florida. 

Company Culture

At MedPro Healthcare Staffing, we work smart, promote individual growth, and have fun while working as a team to deliver a valued service to our clients. This improves not only our lives, but the lives of the patients we serve.

Position Summary 

The Help Desk Technician provides internal support for employees. The ideal candidate will exhibit excellent problem-solving, organization, communication and interpersonal skills, and will possess patience, a positive, customer-friendly attitude and the ability to work in a team environment.

Essential Duties and Responsibilities

IT Support:
  • Manage Tier 1 help desk incidents/requests via help desk ticket or phone
  • Follow-up on outstanding requests and ensure timely resolution
  • Create internal and cloud service provider user accounts
  • Stage hardware as part of on-boarding process
  • Desktop hardware, peripheral and software support
  • Mobile device support
  • Install, test and configure new workstations, peripheral equipment and software
  • Maintain inventory of all equipment, software and software licenses
  • Manage desktop and software deployment standards
  • Perform timely workstation hardware and software upgrades as required
  • Assist employees to improve effectiveness through better use of technology
  • Work with management to identify opportunities for improvement

  • Manage the ticketing system within Salesforce
  • Assist users with functionality issues
  • Identify areas for system improvement and present to Manager to address
  • Perform specific Salesforce activities as specified by the Manager

Required Education, Experience, and Abilities 
  • Minimum of 2 years IT help desk experience
  • Experience troubleshooting Microsoft Office products
  • CompTIA A+ Certificate preferred
  • Office 365 experience required
  • Must be able to lift up to 25 lbs.

Compensation and Benefits
  • $19-$21 and hour quarterly bonuses
  • Exceptional medical, dental, vision life and long-term disability insurance; effective first of month after hire
  • 401k with company match

The Fun Stuff 
  • Holiday Trip: 4 Day trip for all employees!
  • Weekly raffles: over $5, 000 in cash prizes awarded to staff weekly
  • Fitness boot camp: personal trainer each Monday and Wednesday
  • Monthly Fun Committee events: picnic, bowling, laser tag, massage and others
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