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MedPro Healthcare Staffing - Internal
http://careers.medprostaffing.com
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IT Help Desk Technician
MedPro Healthcare Staffing is seeking a highly motivated and experienced Help Desk Technician as an addition to our growing team in Sunrise, Florida.
Company Culture
At MedPro Healthcare Staffing, we work smart, promote individual growth, and have fun while working as a team to deliver a valued service to our clients. This improves not only our lives, but the lives of the patients we serve.
Position Summary
The Help Desk Technician provides internal support for employees. The ideal candidate will exhibit excellent problem-solving, organization, communication and interpersonal skills, and will possess patience, a positive, customer-friendly attitude and the ability to work in a team environment.
Essential Duties and Responsibilities
IT Support:
Salesforce:
Required Education, Experience, and Abilities
Compensation and Benefits
The Fun Stuff
Help Desk Technician
Sunrise, FL 33323 US
Posted: 02/21/2023
2023-02-21
2023-04-30
Industry: Internal
Job Number: a0F3m000014x9tgEAA
Job Description
IT Help Desk Technician
MedPro Healthcare Staffing is seeking a highly motivated and experienced Help Desk Technician as an addition to our growing team in Sunrise, Florida.
Company Culture
At MedPro Healthcare Staffing, we work smart, promote individual growth, and have fun while working as a team to deliver a valued service to our clients. This improves not only our lives, but the lives of the patients we serve.
Position Summary
The Help Desk Technician provides internal support for employees. The ideal candidate will exhibit excellent problem-solving, organization, communication and interpersonal skills, and will possess patience, a positive, customer-friendly attitude and the ability to work in a team environment.
Essential Duties and Responsibilities
IT Support:
- Manage Tier 1 help desk incidents/requests via help desk ticket or phone
- Follow-up on outstanding requests and ensure timely resolution
- Create internal and cloud service provider user accounts
- Stage hardware as part of on-boarding process
- Desktop hardware, peripheral and software support
- Mobile device support
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Manage desktop and software deployment standards
- Perform timely workstation hardware and software upgrades as required
- Assist employees to improve effectiveness through better use of technology
- Work with management to identify opportunities for improvement
Salesforce:
- Manage the ticketing system within Salesforce
- Assist users with functionality issues
- Identify areas for system improvement and present to Manager to address
- Perform specific Salesforce activities as specified by the Manager
Required Education, Experience, and Abilities
- Minimum of 2 years IT help desk experience
- Experience troubleshooting Microsoft Office products
- CompTIA A+ Certificate preferred
- Office 365 experience required
- Must be able to lift up to 25 lbs.
Compensation and Benefits
- $19-$21 and hour quarterly bonuses
- Exceptional medical, dental, vision life and long-term disability insurance; effective first of month after hire
- 401k with company match
The Fun Stuff
- Holiday Trip: 4 Day trip for all employees!
- Weekly raffles: over $5, 000 in cash prizes awarded to staff weekly
- Fitness boot camp: personal trainer each Monday and Wednesday
- Monthly Fun Committee events: picnic, bowling, laser tag, massage and others