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Technical Services Supervisor

Sunrise, FL 33323

Posted: 04/29/2022 Industry: Internal Job Number: a0F3m000012XKvMEAW

Job Description

MedPro Healthcare Staffing has been named one of 2021’ s Top Workplaces in South Florida! At MedPro, we work smart, promote individual growth, and have fun while working as a team to deliver a valued service to our clients. This improves not only our lives, but the lives of the patients we serve.

Job Summary:

The Technical Services Supervisor Lead will be responsible for service desk operations supporting users, desktop and network support functions. The ideal candidate will exhibit excellent supervisory, problem-solving, organization, communication, and interpersonal skills, and will possess the patience, a positive, customer-friendly attitude, and the ability to work in a collaborative team environment.

Compensation & Benefits
  • $1000 Sign-on bonus
  • $70-80, 000 Base Salary + 10% annual bonus
  • Additional yearly bonus opportunities
  • Excellent Benefits package + 401(k) with 8% company match

Job Tasks:
  • Supervise service desk operations and provide additional support as needed; ensure issues are effectively and efficiently resolved to the end-users’ satisfaction.
  • Provide backup and support to the Sr. Technical Services Manager.
  • Manage the onboarding and termination of users.
  • Install, configure, and test new workstations, peripheral equipment, and software.
  • Install, modify, and repair computer hardware and software.
  • Maintain inventory of all equipment, hardware, and software licenses.
  • Oversee PC setup and deployment for all employees using standard hardware, images, and software.
  • Manage provisioning and appropriate access for users and computers in Active Directory.
  • Manage workstation hardware and software upgrades as required.
  • Maintain training manuals on software and procedures.
  • Train users on basic usage of workstations.
  • Maintain case management system within Salesforce.
  • Ensure timely response to ticket submissions to meet or exceed SLA’ s.
  • Interface with multiple departments. Establish effective business relationships with all levels of management and staff
  • Manage resolution of technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Coordinate infrastructure support and maintenance of our managed service provider (4IT).
  • Provision and maintain phones and softphones in a VoIP system.
  • Escalate issues to the appropriate resource.
  • Follow-up on outstanding requests and ensure timely resolution.
  • Maintain and monitor service desk KPI’ s.
  • Mentor and motivate technical staff to deliver timely and high-quality services to our end-users
  • Ensure technical operators comply with set policies and procedures.
  • Maintain up-to-date knowledge of IT systems and networks by participating in educational programs.
  • Performs other related duties as required and assigned.

  • Minimum of 7+ years IT technology support experience.
  • Minimum 3 years of supervisory experience.
  • Associate degree in IT or equivalent work experience.
  • Experience with Microsoft Windows operating systems, Azure & Office 365.
  • Knowledge of Active Directory Users and Computers (ADUC)
  • Microsoft Certifications are a plus.
  • Salesforce.Com preferred, but not required.
  • Ability to diagnose and resolve computer and network technical issues.
  • Knowledge of routers, firewalls, and TCP/IP protocol.
  • Experience with ConnectWise, preferred, but not required
  • Must be able to lift to 25 lbs.

The Fun Stuff
  • Annual Holiday Trip: 4-night company-paid vacation to celebrate the holiday season and recognize the year’ s accomplishments
  • Weekly Raffles: over $5, 000 in cash prizes awarded to staff weekly
  • Fitness Boot Camp: free personal trainer each Monday and Wednesday
  • Monthly Fun Committee Events:  wellness days, team outings, massages, etc
  • Community Involvement:  we focus on giving back to our local community with employee-led partnerships with mentorship programs, shelters, and schools
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