Apply Now
MedPro Healthcare Staffing (Internal JB Only)
http://careers.medprostaffing.com
http://careers.medprostaffing.com
true
MedPro Healthcare Staffing has been named one of 2021’ s Top Workplaces in South Florida! At MedPro, we work smart, promote individual growth, and have fun while working as a team to deliver a valued service to our clients. This improves not only our lives, but the lives of the patients we serve.
Job Summary:
The Technical Services Supervisor Lead will be responsible for service desk operations supporting users, desktop and network support functions. The ideal candidate will exhibit excellent supervisory, problem-solving, organization, communication, and interpersonal skills, and will possess the patience, a positive, customer-friendly attitude, and the ability to work in a collaborative team environment.
Compensation & Benefits
Job Tasks:
Requirements:
The Fun Stuff
Technical Services Supervisor
Sunrise, FL 33323
Posted: 04/29/2022
2022-04-29
2022-06-25
Industry: Internal
Job Number: a0F3m000012XKvMEAW
Job Description
MedPro Healthcare Staffing has been named one of 2021’ s Top Workplaces in South Florida! At MedPro, we work smart, promote individual growth, and have fun while working as a team to deliver a valued service to our clients. This improves not only our lives, but the lives of the patients we serve.
Job Summary:
The Technical Services Supervisor Lead will be responsible for service desk operations supporting users, desktop and network support functions. The ideal candidate will exhibit excellent supervisory, problem-solving, organization, communication, and interpersonal skills, and will possess the patience, a positive, customer-friendly attitude, and the ability to work in a collaborative team environment.
Compensation & Benefits
- $1000 Sign-on bonus
- $70-80, 000 Base Salary + 10% annual bonus
- Additional yearly bonus opportunities
- Excellent Benefits package + 401(k) with 8% company match
Job Tasks:
- Supervise service desk operations and provide additional support as needed; ensure issues are effectively and efficiently resolved to the end-users’ satisfaction.
- Provide backup and support to the Sr. Technical Services Manager.
- Manage the onboarding and termination of users.
- Install, configure, and test new workstations, peripheral equipment, and software.
- Install, modify, and repair computer hardware and software.
- Maintain inventory of all equipment, hardware, and software licenses.
- Oversee PC setup and deployment for all employees using standard hardware, images, and software.
- Manage provisioning and appropriate access for users and computers in Active Directory.
- Manage workstation hardware and software upgrades as required.
- Maintain training manuals on software and procedures.
- Train users on basic usage of workstations.
- Maintain case management system within Salesforce.
- Ensure timely response to ticket submissions to meet or exceed SLA’ s.
- Interface with multiple departments. Establish effective business relationships with all levels of management and staff
- Manage resolution of technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Coordinate infrastructure support and maintenance of our managed service provider (4IT).
- Provision and maintain phones and softphones in a VoIP system.
- Escalate issues to the appropriate resource.
- Follow-up on outstanding requests and ensure timely resolution.
- Maintain and monitor service desk KPI’ s.
- Mentor and motivate technical staff to deliver timely and high-quality services to our end-users
- Ensure technical operators comply with set policies and procedures.
- Maintain up-to-date knowledge of IT systems and networks by participating in educational programs.
- Performs other related duties as required and assigned.
Requirements:
- Minimum of 7+ years IT technology support experience.
- Minimum 3 years of supervisory experience.
- Associate degree in IT or equivalent work experience.
- Experience with Microsoft Windows operating systems, Azure & Office 365.
- Knowledge of Active Directory Users and Computers (ADUC)
- Microsoft Certifications are a plus.
- Salesforce.Com preferred, but not required.
- Ability to diagnose and resolve computer and network technical issues.
- Knowledge of routers, firewalls, and TCP/IP protocol.
- Experience with ConnectWise, preferred, but not required
- Must be able to lift to 25 lbs.
The Fun Stuff
- Annual Holiday Trip: 4-night company-paid vacation to celebrate the holiday season and recognize the year’ s accomplishments
- Weekly Raffles: over $5, 000 in cash prizes awarded to staff weekly
- Fitness Boot Camp: free personal trainer each Monday and Wednesday
- Monthly Fun Committee Events: wellness days, team outings, massages, etc
- Community Involvement: we focus on giving back to our local community with employee-led partnerships with mentorship programs, shelters, and schools